Productivity and efficiency directly influence a firm’s ability to deliver high-quality, cost-effective services. Lawyers must balance multiple cases and tight deadlines, while business services professionals, such as those in finance, marketing, IT, HR, and operations, ensure smooth operational support to keep the firm running effectively.
Efficient workflows in both legal and business functions reduce delays, minimise errors and improve collaboration. For business services professionals, enhancing productivity can streamline administrative tasks, improve resource allocation and support lawyers in maximising billable hours without compromising quality.
In a fast-paced and competitive environment, improving productivity and efficiency across all departments is crucial for maintaining profitability, client satisfaction and overall firm success.
Our Range of Productivity and Efficiency Courses
This training course has been designed to help you develop your business by looking at the issue of commerciality. The key drivers of commerciality are clients, the competition and stakeholders. How you interpret these demands and respond to these needs on an ongoing basis will determine the sustainability of your business.
Objectives:
- Understand the ‘vision’ for your team and what you want to achieve
- Appreciate the definition of Commerciality and why it is important
- Adopt the four-way system for growing your team
- Learn how to develop specific strategies to improve your commerciality
- Develop a SWOT analysis and key actions to be more commercial
- Understand your clients’ experience and why this creates the need for continuous improvement
“It has allowed me to take a step back from the current workload and prioritise the BD focus.”
The law firm environment doesn’t always leave a lot of space for creativity. With deadlines, projects and meetings all vying for your attention, it sometimes feels easier to do what you’ve always done to ensure you are hitting those chargeable hours and targets. However, if you can apply creative thinking to your work, you can unlock more meaningful, efficient and exciting results which can alleviate personal stress, whilst improving the bottom line for your firm.
With this in mind, this training course will equip you with the techniques to solve problems creatively in the complex, hectic reality of everyday life.
Objectives:
- Learn to identify what being creative means and explore the differences between divergent and convergent thinking
- Recognise how your brain works most effectively and explore the best ‘brain state’ for creativity
- Explore the concept of ‘rivers of thinking’ and how small changes can assist you to unblock creative barriers
- Discover how playing different roles can improve divergent thinking and creativity
- Explore ways you can ensure a growth mindset whilst tackling creative problems
“Useful to understand skills needed for future career.”
Delegation is much more than telling others what to do. It is about using a particular style of leadership that empowers others to take responsibility and make decisions with the reassurance that they are supported.
This training course will develop your delegation skills and highlight the benefits of effective delegation for both the manager and team. It will teach you to use your leadership skills to delegate in a supportive way, empowering others and enabling them to develop their skills and knowledge.
The course will also explain how to set expectations and delegate in more complex situations, such as to those who once were peers and those in more senior positions.
Objectives:
- Understand how to delegate effectively using explained techniques
- Learn the seven-step process of delegation and how to implement it
- Learn how to set expectations when delegating
- Discover ways to deal with more complex delegation situations
Matter management is the process of managing a legal matter (with or without the use of technology). It involves the efficient coordination, organisation and delivery of key components including documents, knowledge and expertise, collaboration, workflow, spend, and reporting.
Several factors can hinder successful matter management such as poor communication, a lack of defined roles, responsibilities and outcomes, inadequate decision-making, poor planning and scheduling, as well as scope creep and slippage.
This course provides delegates with the skills required to achieve effective matter management, ensuring the issues that can obstruct the process are avoided through the use of appropriate communication, planning and prioritising tools, stakeholder management models, SWOT analysis, and delegation techniques.
Objectives:
- Understand the key steps to matter management and what might get in the way
- Learn how to clearly scope and define goals and expectations for the matter
- Identify key stakeholders and their role
- Understand how to put in place plans, priorities and key deliverables to mitigate risk
- Learn how to put the plan into action focusing on relationships, delegation and managing yourself
This training course will help you make more effective use of your time.
Objectives:
- Appreciate when to read emails so they are not a constant source of interruption
- Learn to manage your incoming emails so you spend the minimum amount of time required to deal with them effectively
- Learn how to take action to reduce the number of unnecessary emails you receive
“It was helpful so understand how to better prioritise my work and also understanding the different tips used by my other colleagues.”
The aim of the course is to help you understand why it is worthwhile engaging in objective setting and to be able to do so in a way that makes your job more fulfilling, purposeful, and rewarding.
Objectives:
- How do objectives differ from visions, mission statements, goals, KPIs strategies and tactics?
- Understand the FACTS model
- 10 possible types of performance objectives
- Key characteristics of good objectives
- Making objectives practically effective using key results
- Who should own the objective?
- How to write good objectives
- How to make sure they don’t become a paper exercise
“Clear definitions and guidance to understand how to set objectives.”
Personal effectiveness is about making use of all the resources you have available to you, to achieve your career (and life) goals. How you manage yourself impacts on how you are perceived, both internally and by stakeholders.
Objectives:
- Understand what being productive really means by exploring some of the science behind productivity myths
- Understand why you procrastinate and find new ways to banish this from your working day
- Identify what big tasks you keep ‘putting off’ and ensure you are clear about what you are doing and why you are doing it
- Learn how to prioritise your day, balancing your own workload with the firm’s performance priorities
- Challenge your mindset – are you open to growth or are you fixed in your views on how achieve your goals?
“I like the workbooks and having a chance to peruse these before the session and think about things. As ever the course was well presented and the presenters were passionate and well informed about their subject.”
This training course will provide you with an awareness of the areas that you can improve in your day-to-day planning, as well as giving you some tips for dealing with time management issues.
Objectives:
- Learn the importance of prioritising tasks by urgency and importance
- Learn how to create an effective to-do list
- Learn how to schedule tasks effectively
- Recognise and deal with the issues of procrastination
- Learn some techniques to reduce your stress levels
“Practical tips that you can put into effect as well as understanding the theory behind the tips/issues.”
Time Management is the process of organising and planning to divide time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high.
This training course will help you to increase your personal effectiveness through time management.
Objectives:
- Identify what being productive really means, and explore some of the science behind productivity myths
- Understand why we procrastinate, and find new ways to banish this from our working day
- Identify what big tasks we keep ‘putting off’ and ensure we are clear about what we’re doing and why we’re doing it
- Explore how we prioritise our day; balancing our own workload with the Firm’s priorities
- Challenge our mindsets – how open are we to growth or are we fixed in our views on how to achieve our goals?
“This is the best course I’ve attended. It showed me that the challenges I face are also common for my colleagues. It also gave me excellent tools to use going toward to improve not only my productivity but also my mindset.”
