The modern work environment places many demands on lawyers, not least the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. Recognising and understanding the cause(s) of this behaviour and self-awareness of your own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.

This training course will provide you with both the knowledge to appreciate the reasoning behind what might be considered ‘difficult’ behaviour as well as the communication tools to manage and overcome difficult behaviours in the workplace.

Course objectives:

• Learn to identify the root causes of tension in the workplace

• Practice recognising common triggers and inhibitors of behaviour

• Appreciate the Stimulus-Response model and how to adapt to it

• Learn to explain the attitude and behaviour cycle and relate it to your own experience

• Understand and apply behaviours for defusing/calming situations

Who is this for?

This course is designed for lawyers and legal professionals who need to manage and address challenging behaviours in the workplace. It is ideal for:

• Managers, partners, and team leaders seeking to understand and handle difficult employee behaviours.
• Professionals aiming to create a respectful and equal working environment.
• Individuals looking to develop effective communication strategies for managing tension and improving workplace dynamics.

Yhis is perfect for those who want to enhance their skills in managing challenging behaviours and fostering a positive work environment.

SRA Competency: A1a A1b A2a A2b C1b C1c C1f C1g C3a C3g A5a A5b A5c A4d A5e

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

Download the outline to share with colleagues: