This training course will help you to improve your ability to manage difficult conversations with colleagues and/or clients. It will help you to identify the best method of relaying information, taking into account the message and the individuals involved and enabled you to improve your communication skills through practical application.

There is also a focus on helping you to handle the communication of difficult messages to sometimes difficult individuals. The key focus is ensuring you have the confidence, knowledge and skills to effectively communicate to your clients and colleagues.

Course objectives:

• Learn how to identify the best method of communicating a difficult message

• Practice how to effectively structure and then communicate a difficult message

• Learn techniques to overcome personal barriers when communicating difficult messages

• Learn how to manage awkward behaviours and difficult personalities

• Practice how to facilitate effective communication sessions

Who is this for?

This course is tailored for legal professionals who want to enhance their skills in managing challenging conversations. It is ideal for:

• Lawyers and legal staff who need to navigate difficult discussions with clients and/or colleagues more effectively.
• Professionals seeking strategies to deliver tough messages and handle communication with challenging individuals.
• Individuals aiming to build confidence and refine their skills in structuring and conveying difficult information.

Perfect for those who want to improve their ability to handle difficult conversations and ensure effective communication in complex or high-stress situations.

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

Download the outline to share with colleagues: