Coaching has become a critical element of team development and yet it is rarely understood and often poorly implemented. This training course will provide you with a core understanding of the methods of coaching and give you the skills that will enable you to effectively carry out coaching in the workplace.

It moves away from the viewpoint that coaching must be process driven and bureaucratic and will help you appreciate that coaching is an everyday occurrence that, when performed correctly, can be enlightening and fun.

Objectives:

• Learn the principles of coaching, what it is/isn’t and how it works in practical terms
• Recognise the best time to use coaching in order to ensure it is most effective
• Learn how to apply coaching methods that get results in your work environment
• Practice positive questioning and listening techniques that can be applied to coaching scenarios to get the best out of others’ ability

“It was a good opportunity to take some time out from day to day work to be reminded of some of the important things we need to be doing as managers to ensure a good working environment.”

When the pressure is on to meet targets and, as a partner, you are rushed off your feet, coaching is usually the first task to get dropped. Yet coaching is essential to building successful teams.

Objectives:

• Define what coaching is and explain its role in the workplace
• Explain the partner’s role in the coaching process
• Know when they have created a positive coaching environment
• Follow a specific procedure for coaching success
• Use the GROW model to provide successful coaching conversations
• Use coaching communication skills to good effect
• Identify coaching opportunities and appreciate which style to use

“Extremely helpful, will be using all the skills I’ve learned.”

This training course will provide you with the tools and techniques to perform effectively at work. It will help you to inspire your team and set engaging targets to increase your chances of ensuring success.

Objectives:

• Learn to use a recognised framework for effective management
• Learn how to set goals, objectives, strategy and targets
• Learn how to prioritise and organise your work effectively
• Learn to how inspire team engagement
• Practice how to motivate and monitor your team

“Engaging course that encouraged honest reflection of how we work and how we could improve in management/motivation skills. Useful research background included as foundation to discussion. Thank you!”

As we progress through our careers, how we portray ourselves becomes more and more critical to our success in business. We often think that executive presence is a magical quality, an elusive X factor and that top leaders are born with it. This is not the case and it is a skill that can be developed, as well as giving us the confidence to show authenticity in our leadership style.

This session has been designed to help you break down what exactly executive presence means to you and your personal image, whilst you hone your personal brand, gravitas and communication skills.

Objectives:

• Breakdown the three main attributes of executive presence and what they actually mean
• Define your own personal brand, and explore how this will enhance your executive presence
• Explore your confidence and emotional intelligence by using different states to build your gravitas effectively
• Demonstrate different communication styles, and find out what your default mode is (and why)
• Understand how to assertively speak when a perceived negative message needs to be shared
• Create a vision for your teams, understanding the importance and purpose of this

Fee earner engagement is a necessary strategy for law firms that want to succeed in a crowded marketplace. Fee earner engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.

This training course will help you, as a partner, highlight the requirements necessary to help improve the engagement of fee earners, while giving you key tools and supporting content to ensure you are prepared to deliver on fee earner engagement within your firm.

Objectives:

• Understand how to define and recognise fee earner engagement
• Learn how to design roles to motivate and engage fee earners
• Recognise how to create an engaging work environment
• Learn how to retain your talented fee earners
• Practice using fee earner engagement strategies
• Learn how to prevent disengagement within your team

“Very useful. Had expected it to be a bit of a tick box but was really engaging.”

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the firm and consequently do not perform to the best of their ability. This training course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding your role as leader, both personally and from the point of view of your team. It will help you develop as a team leader and improve your performance in a leadership role.

Objectives:

• Recognise the qualities of an effective leader
• Benchmark yourself against those qualities and develop actions to improve
• Understand the difference between leading and managing
• Learn the value of sharing the firm’s vision with your team
• Practice developing team goals based on your firm’s vision
• Learn how to motivate your staff by understanding their drivers and developing actions to support them
• Learn how to deal with difficult staff members
• Learn how to challenge staff in a meaningful and effective way
• Learn how to coach staff effectively using a simple process

“It was really interesting and gave some valuable insights into management and useful techniques.”

It’s not easy to develop high performing teams where everyone works together and towards the same goals. If you want to harness the skills and attributes of your team, it’s important to focus on understanding what makes a team tick and to put the effort into actions that make a real difference. No team is the same, but the things that help make them perform better and become a success have been explored in-depth, giving us the opportunity to focus on the key things that will help make a difference.

This training course will give you the knowledge and skills required to develop and nurture your team, ensuring they are better able to meet the challenges of your organisation and to meet business goals.  As a manager, leader or supervisor, this course will give you the tools you need to get the most out of your team.

Objectives:

• Recognise what high performance looks like
• Learn how to appreciate the strengths and weaknesses of team members
• Understand how best to measure team performance
• Learn how to manage conflict in the team

“It was a nice opportunity to spend time with colleagues and focus on soft skills instead of legal skills. I learnt more about my team and what I can do daily to ensure we are a high performing team.”

Managing hybrid teams has become a hot topic over the last few years. We are now much more likely to work from home, at alternative locations, or even on the other side of the world, which means managers might rarely see you. Consequently, you are asked to lead these hybrid teams.  In addition to dealing with the usual leadership dilemmas, you also have to be able to adapt to these challenges in an environment where the rules have changed.

This training course will provide you with the tools and techniques to overcome the challenges of managing a hybrid team. You will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your hybrid or remote team. 

Objectives:

• Understand and develop the skills required to effectively manage a hybrid team
• Learn how to build engagement and trust with members of your hybrid team
• Understand how to effectively use technology and tools to support communication within your team
• Learn how to improve your communication and feedback approach with your hybrid team
• Learn how to track progress and performance management of team members to achieve success

“Good to hear other people’s thoughts, and the general topic is very relevant to our business right now.”

The modern work environment places many demands on lawyers, not least the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. Recognising and understanding the cause(s) of this behaviour and self-awareness of your own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.

This training course will provide you with both the knowledge to appreciate the reasoning behind what might be considered ‘difficult’ behaviour as well as the communication tools to manage and overcome difficult behaviours in the workplace.

Objectives:

• Learn to identify the root causes of tension in the workplace
• Practice recognising common triggers and inhibitors of behaviour
• Appreciate the Stimulus-Response model and how to adapt to it
• Learn to explain the attitude and behaviour cycle and relate it to your own experience
• Understand and apply behaviours for defusing/calming situations

“It was very useful, some good tips and made me more confident about giving feedback in the future.”