Successful transformation relies on people changing how they work, lead and respond to new expectations. This panel explores the human challenges behind change in law firms, from resistance to technology and AI to the difficulty of shifting established leadership behaviours.

Panellists will discuss how confidence, competence and concerns about deskilling or loss of status influence engagement, and why consistency at partner level is essential to building trust and commitment. The discussion will also consider how peer influence, incentives and accountability can reinforce new behaviours, what happens when transformation becomes optional, and how differing expectations around flexibility, communication and uncertainty affect the process.

Through practical examples and candid discussion, delegates will gain insights into how to build commitment, support people through uncertainty and make new ways of working part of everyday practice.