Ensuring your client feels listened to is key in your role as a lawyer. Whether it is a house purchase, drafting a will, getting a divorce, or a debt matter, these situations are often stressful for the client. As a result, they often require a considerable amount of emotional support from their lawyer. This in turn, can have an impact on your own wellbeing and stress levels.

This course is designed to look at both sides of the coin. How to compassionately support your client, without them becoming too needy, while managing your own stress levels. This can be a difficult balance to strike.

Course objectives:

• Effective strategies to reduce stress for both you and the client

• How to remain resilient when emotions ‘spill over’

• How emotions affect the decision-making process

• What is Emotional Intelligence?

• Why Emotional Intelligence can really make the difference

• How to care and manage expectations

• Discuss signposting strategies

Who is this for?

This course is ideal for legal professionals who want to balance compassionate client support with effective stress management. It is designed for:

• Lawyers dealing with emotionally charged situations and looking to provide empathetic support while managing their own stress.
• Practitioners seeking to enhance their emotional resilience and emotional intelligence in client interactions.
• Professionals aiming to understand the impact of emotions on decision-making and improve their ability to manage client expectations.

Perfect for those looking to maintain a healthy balance between client care and personal well-being while navigating challenging cases.

SRA Competency: A1a A1b A2a A2b C2a C2b C2c C2e C2f C2j A5a A5b A5c A4d A5e

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

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