Client care and responsiveness is key, however, one challenge that is faced by us all at work is managing the expectations of our client. Taking time to talk to them from the outset, explaining to them what the priorities are, while considering what they think the priorities should be, and identifying a communication time frame and method that is acceptable to both of you allows you to work more effectively and provide a better service.

This training course will provide you with the tools and techniques required to effectively work with your clients. It will help you to adapt your own approach to work in such a way that you can develop a positive relationship with your client which, in turn, will improve your personal skills and make you a more effective fee earner.

Course objectives:

• Learn what ‘managing expectations’ is, and what it isn’t

• Learn how to identify the key challenges to managing expectations

• Learn how to understand the needs and expectations of your clients

• Understand how to exceed expectations to achieve ‘Trusted Advisor’ status

Who is this for?

This course is designed for legal professionals who want to improve client care by effectively managing client expectations. It is ideal for:

• Lawyers aiming to build stronger client relationships through clear communication.
• Legal professionals seeking to enhance their ability to align client priorities with realistic outcomes.
• Practitioners focused on improving their client management skills to become a trusted advisor.

Perfect for those looking to develop strategies for setting clear expectations, exceeding them, and delivering exceptional service. This course can also be adapted to focus on the ‘internal client’.

SRA Competency: A1a A1b A2a A2b C2a C2b C2c C2f C2i C2j
A5a A5b A5c A4d A5e

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

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