This training course will give you the skills to work with those people that may be considered ‘challenging’.

The skills are mainly aimed at workplace relationships, but they have the added advantage of helping with personal relationships. You will also be given the opportunity to look in the mirror: Are you ‘challenging’? Is your mindset closed to the possibilities of what your team member has to offer?

Is your behaviour potentially exacerbating a potentially toxic relationship cycle?

Course objectives:

• Understand how different biases can affect your judgement of people

• Recognise the elements of trust and explore how you can build this

• Learn to demonstrate the skill of empathy and understand why it is important

• Identify what happens when you are in conflict with others/how you can ensure both parties win

• Practice techniques to keep balanced when overwhelmed by a challenging situation

Who is this for?

This course is designed for legal professionals who want to improve their skills in managing challenging workplace relationships and enhance their personal interactions. It is ideal for:

• Lawyers and legal staff dealing with difficult colleagues or clients and seeking to foster better working relationships.
• Professionals looking to build trust and empathy, both in the workplace and in personal settings.
• Individuals interested in understanding and overcoming biases, and developing strategies for conflict resolution.

Perfect for those aiming to navigate challenging interactions effectively and maintain a balanced approach in stressful situations.

SRA Competency: A1a A2a A2b A5a A5b A5c A5d A5e C1a C1b C1g C3a A5a A5b A5c A4d A5e

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

Download the outline to share with colleagues: