This training course will give you the skills to work with those people that may be considered ‘challenging’. The skills are mainly aimed at workplace relationships, but they have the added advantage of helping with personal relationships. You will also be given the opportunity to look in the mirror: Are you ‘challenging’? Is your mindset closed to the possibilities of what your team member has to offer?
Is your behaviour potentially exacerbating a potentially toxic relationship cycle?

Objectives:

• Understand how different biases can affect your judgement of people
• Recognise the elements of trust and explore how you can build this
• Learn to demonstrate the skill of empathy and understand why it is important
• Identify what happens when you are in conflict with others/how you can ensure both parties win
• Practice techniques to keep balanced when overwhelmed by a challenging situation

“It was a facilitative approach with plenty of opportunity for discussion.”

The ability to write legal documents clearly and correctly is the basis upon which clients will assess professional ability and your success in winning cases may be determined. In addition to this, there are other areas where your writing skills will be required throughout your career, for example in day-to-day business communication, article writing and blog creation.  

This training course will support you to develop techniques to ensure each document is clear, concise, precise, and accurate in content and vocabulary whilst being easy for the reader to understand. 

Objectives:

• Identify your audience and understand the aim of the document
• Understand how to plan a document effectively
• Learn how to write with impact
• Learn how to write precisely and persuasively to explain and promote legal ideas

Giving and receiving feedback can be a difficult conversation to have, especially if the feedback isn’t necessarily positive. However, providing feedback can motivate your colleagues, and facilitate an efficient, productive working environment.

By the end of this session, you will understand the importance of giving and receiving feedback, as well as various techniques to tactfully review your colleagues.

Course objectives:

•  Appreciate the importance of giving and receiving feedback
• Understand how to give the most effective positive feedback
• Position developmental feedback effectively
• Utilise various models you can use when giving or receiving feedback

The purpose of this training course is to help you focus on understanding, developing and adapting influencing styles to best suit individual situations. The course focuses on looking at your behaviours and influencing style, how to adapt this to different situations and how best to approach situations where people have different styles / levels of commitment to you.

The skills and models discussed in this training course will help you manage workload and performance, developing your team and influencing others around you.

Objectives:

• Understand the fundamental principles of influencing other people individually or in groups
• Understand the role of power with regards to influencing
• Identify your preferred influencing style and the impact this has on others
• Identify barriers and enablers to influencing
• Describe and demonstrate your influencing skills via group exercise

“Useful to discuss with colleagues differing approaches and how we can all learn from those.”

How we interact and communicate with others is essential in determining how healthy our relationships will be, at work and socially. Building our interpersonal skills can, undoubtedly, improve our relationships. In the workplace, having good ‘people skills’ is seen as a cornerstone of business success.

This training course will help develop your ability to adapt your behaviour and approach based on specific situations and the responses you get. You will learn how your behaviour affects others when you communicate and how best to overcome barriers to effective communication.

Objectives:

• Understand interpersonal skills and behaviour cycles
• Apply the concepts of transactional analysis
• Learn how to use language patterns to show positivity
• Understand how to build rapport to help build positive relationships
• Practice using the principles of persuasion to influence others

“Useful and well structured, well paced, interactive and gave everyone a chance to participate.”

The interviewing process can be daunting, not only for the interviewee, but for the interviewer. When conducting an interview, it is important to understand the potential issues that may arise in order to be equipped to combat them. With these skills, you will be able to better recruit the appropriate candidate, in a fair and unbiased manner.

Ultimately, an improved interviewing process translates to improved retention. This will save time and money for the firm and promote a healthier working environment.

Course objectives:

• Understand the nature of unconscious bias
• Understand what to look for in a candidate
• Appreciate the two-way dynamic
• Learn to ask the right questions

We all know that meetings are not always effective. In many law firms, meetings are often unproductive. By leading a meeting, you can influence that and ensure that meetings are productive and rewarding for the attendees.

This training course is aimed at developing the skills necessary to allow you to lead meetings more effectively.

Course objectives:

• Consider whether a meeting is always the most appropriate means of communication

• Appreciate how to provide focus in meetings through effective objectives and agendas

• Learn how to control your meetings to ensure they are effective

• Learn how to ensure that agreed actions are assigned and recorded

• Learn how to close meetings effectively

The ability to communicate effectively is essential in business. However, our ability to communicate well is seriously undermined if this is not underpinned by good listening skills.

This training course will teach you basic but effective techniques to ensure that you listen effectively on a consistent basis.

Objectives:

• Appreciate why listening skills are important
• Understand key reasons why we can fail to listen effectively
• Practice simple techniques you can use to ensure you listen effectively