This training course will assist you to build positive working relationships with your clients. As competition is fierce, clients expect their lawyers to be motivated and give them 100% commitment. This is not always easy but can be achieved if a good positive working relationship is established. It is far easier to retain an existing client than win a new client and so having a positive relationship with your clients will result in retention, referrals and years of loyalty. This training course will help you build strong relationships with your clients by recognising some of the, sometimes difficult, personalities you encounter and learning to overcome the barriers that creates. You will learn how assertiveness impacts on client relationships and discover why trust is a crucial element and a foundation to any meaningful relationship.

Course objectives:

• Identify how barriers to building relationships can be overcome by recognising attitudes and behaviours in yourself and others

• Understand the importance of trust in a relationship / identify methods of developing trust

• Recognise the difference between assertive, aggressive and passive behaviours and how these impact on client relationships

Who is this for?

This course is designed for legal professionals who want to build and maintain strong, positive relationships with their clients. It is ideal for:

• Lawyers looking to enhance client retention and loyalty.
• Legal practitioners facing challenging client personalities and wanting to overcome relationship barriers.
• Professionals aiming to improve communication and assertiveness to foster trust and long-term partnerships.

Whether you’re looking to develop deeper connections with your clients or refine your interpersonal skills, this course offers valuable insights for strengthening client relationships in a competitive market.

SRA Competency: A1a A1b A2a A2b C2a C2b C2c C2d A4b A5a A5b A5c A4d A5e

Enquire about an in-house course by emailing info@professional-training.co.uk

See if we are running an Open Course here.

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